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Couple Upset at Cold Stone for Not Being Served at Closing Time

#icecream#riteaid#closing#sugar#machine
the transcript auto-captions · entered into evidence

0:00 [Music] this is a good story or situation because anybody who's ever worked like a regular job uh which i have i worked many regular jobs yeah and you remember when you were closing when it was like closing time and then somebody starts knocking even though like you just locked the door yeah yeah that's the worst i don't know i liked working so i'm a i'm a nut job i think everybody should do a service and like job like sort of yeah um yeah for sure especially serving people absolutely i don't think these two uh understood it that way this is a couple that arrived at coldstone at 8 29 so uh and they close at 8 30. the ice cream is already packed right thank you the stuff is already

0:51 packed away right right there's a lot that goes into closing for ice cream all the candies that are out you can't just restart an ice cream place let me get into their head a little bit it's right there they look ████ scoopy here's uh here's the situation for uh yeah this is being recorded from uh the perspective of the people behind the original like they think they're right or something oh yeah oh my god no they're right they're right i think it's gonna be fine though we told you

1:49 there's a sign on the door that says exactly what time we open exactly [Laughter] because if we let you in we let everybody in we like you and i ate the dog my daughter was four years [Laughter] so at this point he wants to fight the kids [Music] excuse me [Laughter]

2:45 of jobs [Laughter] is such a great line it's one minute they need to be served okay that's what we need to know what's your take my take is if you yell at them a little bit louder they'll just they didn't yell hard enough right but can you imagine if you gave in and how do you serve someone ice cream and they're that pissed you're like all right which one do you want rocky road man i mean like you're not gonna get what you want like you attract more bees with money like you think yeah like screaming i just can't imagine still serving them with everyone's mood being that like so tense yeah just trying to

3:37 what would you like single or double mint chocolate chip like at that point there's no way it's going back or it's like hey uh yeah which one do you want okay i'll just go make it in the back see that's what i'm afraid of it's your pizza yeah cook it up stir it up and then that one might be so chilly it's cold it's a bad idea you just never know what they're gonna do to your food yeah why would you do that no but they brought their daughter from michigan who's four my daughter is four and she needs her ice cream so give her her ice cream and my whole thing is why close at 8 30. they should be closing at 9 o'clock they should round up you know what i mean like 8 30 is a weird yeah 30's are weird 30's 30's are a little weird 30's right a little bit i'll agree with you on that let's let's fact check this yeah

4:27 i got you to agree they need to like whole number it yeah whole number it dude what is this ridiculous i'll never do that if i'm opening up a shop it'll never be on the you are opening up a shop i am and i don't believe in the 30 what time you guys going to close good whenever the plaza allows me to what if the plaza is at 9 30 i'm like guys i think we're gonna have to close at 9 30. i need that 30 minutes open and close at a very specific time like like 8 23 and then like close or even harder 8.62 yeah like what what the hell hold on nine i didn't know i was gonna have to do math i just want to come get some ████ chai key you're like oh that's 9 30. that's 9 32. yeah i don't understand why they don't do military time here it's more easier to understand you know yeah you like military time better i always get confused yeah you subtract oh is it 12 20 just subtract two it's

5:18 easier is 24 is it's 8 30 20 30 minus 12 right i don't know what you said bro 14 o'clock just minus two that's noon oh not really it's that's two so you think i just don't understand like why it had to get to that point like if you walk in they're like hey we're close okay i'm gonna go find an ice cream store that is open like there's an easy solution is always open but have you ever been hangry before because sure does it does it grant that kind of reaction yeah i think so because it's like the incredible hulk right it's like the incredible hunger i think it like turns people into just straight up no you don't have your um you know you don't think anymore you're just hungry you're not hungry for ice cream though bro behind all that anger he's actually having he's actually having a great time because he's probably like so like excited by the

6:09 anger that he's like let me just go into it he's like already invested in being that way he just wants to be righteous it's more about being right than the ice cream and i think it was also his cheat day too so i think i think that was factoring that's true because he looked pretty small so he's like you know what i've been waiting all month for this years even and today was my cheat day and you guys close on a 30 so this is the worst day of my ████ life i just can't imagine a world where like um at an ice cream place you'll get the desired result acting like that ice cream gets people mad though have you have you seen that video where they went up to the drive the mcdonald drive-thru right and then they ran out of soft serve and a guy got so mad he climbed into the window and started beating up people do you want to do that what i would do there's no soft siding come back out with two cones of software why do that what i do is i pull the mcdonald's and pulley through the window into my vehicle oh

6:59 yeah yeah yeah yeah take them around the block that's more sensible yeah do you think i think it's sugar big sugar it's big sugar it's a big ████ big sugar big sugar egg sugar so big big sugars out there ████ making people addicted addicted to the sugar huh i'm talking about suge knight ████ it's his fault it's his fault don't mention his name bro yeah beat up and ████ sorry about that getting hit by a car with him driving you know yeah so if anybody who's um you know in the comments tell us where you work and tell us if you would do that for someone who came in at 8 29 yelling like crazy that's great it doesn't seem like that would ever happen anywhere where they would go oh sorry okay fine you're not gonna get the outcome no not at all you know where you would though okay so here's my rule of thumb if it's like let's say it's a store close at nine right if it's like a american chain or

7:50 whatever i'm like i'm not gonna go in 30 minutes before if it's a chinese restaurant you can go there at nine and then they'll be like okay come on come on come on sit down but then they'll start stacking up chairs and tables around everywhere around you but they'll let you eat and then while you're eating the chefs and the cooks everyone will come out and they'll ████ everyone's eating and then they'll just be like can you just take care of this check or five that's true and then and then while they're closing up the restaurant they'll ask you to leave that's also because they're they're usually non-corporate oh yeah so there's no people have to clock out at a certain time too like right there's other variables that they're like like jamba juice would never be able to do that like depending on what the corporation is also you know what uh there is an exception to this there is a place that even at a minute or even seconds before closing they will let you do the thing

8:40 disneyland if you can get to the line of the right of your choice a minute before closing they have to let you go through and finish the ride they will gladly do it yeah you can go to like so right a minute before closing if you get to the space mountain line they'll just go okay cool and then right after you when the clock ticks put the chain back down really great so the person behind you you could be there an extra like 30 45 minutes and they'll still just like clear they'll clear everybody like everyone will get their ride and then it's closed and i think basically go the last 30 40 minutes yeah hit all your rides right and call it a night i think that's so freaking cool because this guy was making the claim that he was waiting in line and they were saying like oh you didn't let us come in or whatever yeah i think cameras yeah but also it's like were you though but then why was he outside waiting in

9:30 line at 8 29 maybe he wasn't maybe he was just lying because they said oh no you were here at 8 30. like we saw you yeah all right summoner yeah you don't think i don't think he was lying seems like a man of honor but he pulled his phone out so he was filming the best too that's the best to all this ████ oh i'm filming you i'm filming you back with you right now you found me i'm filming you i'm ████ put this ████ on the internet right it is 24 hours you know what though there's no one ever there to scoop the ice cream for you that's true it's just there and then you're just like i you know what i really want though is their scooper that gun and it comes out cylindrical oh i love that thing i love that thing the cylindrical thing can i tell you guys a write aid story yeah he's kind of better did anyone die a little bit better okay yeah my passion for it i'll tell you so i used to have this like fun thing that i would do every time i was with friends we would go to rite aid we would

10:20 buy ice cream and we would take a cool picture right before the ice cream thing was like my thing i would do i would just tag rite aid or hashtag write it they lost a good influencer and i did all the time eventually someone from their marketing reached out and said we love that you always do that we think it's really cool um and i was like oh here it is they're finally gonna like give me something to do this you know i thought that was pretty cool wow their offer was so embarrassingly like insulting that it made me never go back again what did they say free ice cream next time you come or a discount they said um if i if i do um it was like something like five posts um like for a month or some ████ it was ridiculous it was like five posts a video this long last thing i had to write about it did you do a feature film about writing yeah

11:10 20 pictures professional it was all this ████ and in exchange they would give me a voucher for like five free ice creams or something wow and i was like so you're paying me in like uh it's basically coming back to you either way like i'm buying this ████ yeah yeah so i was like i'm not getting anything like i'm i'm still having to like all the value the return goes right back to them there's no i was so insulted i can't eat ice cream anymore really i want to just build myself because i did it for years off the just like just because you like to do it i just liked writing i just liked it you should have responded who's the idiot behind this account dude me and nikki had this ████ kubrick drink machine it was sick you put a little pot in it makes you a mojito and ████ right it's unbelievable so we're posting about it and then all our people are like yo we want to

12:00 ████ buy this thing where do we buy it and then we reach out to them we're like yo can you give us like a promo code or something or like even if it gives you people like like 10 bucks off or something and then they reach back to us and they're basically like um yeah like you can use this promo code it's just what everyone already has and so it was like okay cool here you go guys it's what everyone already has and then um and then people were just buying it anyway because everyone wanted it because it was so sick and then me and nick nicki like wrote them a thing like hey like you you guys like really need to ████ figure out your marketing because like everyone's doesn't know about this machine yet nobody knows about it and when we're trying to like help people spread awareness about it you guys are basically just like use the already code but you guys should get better at this uh we just don't think it's the word getting out about your machine nobody's talking about it so for us and then they

12:50 discontinued the machine like three months later it was just like the mosquito machine because they were petty and they said oh yeah i'm turning it off you can't even buy anything there are some dinosaurs at these these marketing places where they just use these way old school methods that don't work anymore and they think that it'll still work they probably try to put an ad on the penny saver and be like we made it yeah we made it yeah it wasn't it was interesting we were just trying to tell them like yo you guys got to get this ████ out there we love your product yeah you guys what are you doing we want to keep it going because we like the pods so much we know that if it ever leaves shells we won't be able to use our machine anymore and that's what happens was there a response were keurig shut up essentially that's that's the thing that sucks about it it's like this thing that we were buying it right it was like a dollar 59 or something so you're giving me five vouchers to now not have to pay a dollar fifty nine

13:40 here's five dollars like to do probably a lot of work that i would have to like schedule myself to do them now rather than just coincidentally well i mean rite aid thrifty is like dude that company feels like they're stuck in 1920 because even their logo and the ice cream and that's why people like it why even have someone in the marketing position i guarantee you it's it's a it's like a marketing intern that's like yeah that's like that but it's like that's that's in junior college right now typing you that's some old lady dude it's some old dude and he's like you know what we could do they would love this they love the ice cream let's just give them ice cream these guys will do everything for free right that's what's crazy is like i i've heard offers that you're just like oh no thanks but this like is enough to turn you off to wanting to ever do it again when i get those offers i'll be like nah it's easier for me to just buy your product it is i just say

14:31 that to him under two bucks as it is i already bought it can you just make it a little bit different for people it's weird that the common sense wasn't there to realize that there's no incentive to do the thing that they're asking also they reached out right i didn't i didn't hit them up right i would just like hashtag them and then they reached out so they have a person in place right i'm gonna find all these people to target them you know can you use your audience to like chill out our product and get nothing in return [Music] [Applause] [Music] you

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