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Taco Bell Rethinks AI Drive-Thru After Man Orders 18,000 Waters

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the transcript auto-captions · entered into evidence

0:00 All [Music] right, check this out. Taco Bell is using AI stuff, right, to power some drive-through restaurants. But recently, one customer crashed the system by ordering 18,000 water cups. >> 18,000. >> That's a smart ass kid. >> They're just, you know, they're just going like this >> forward thing. You know, he's going like that and he's laughing his ass off >> up to 18,000. >> Holy ████ >> Yeah. And then another another person um got increasingly angry angry as the AI repeatedly asked him to add more drinks to his order. So he's like getting pissed cuz he's just trying to get like a bean burrito and it's like, "Do you want more drinks?" He's like, "No, I'm chill." And he just tries to keep he keeps trying to do the order and they're like, "You want more? You want a drink? You want Mountain Dew? You want a Baja

0:50 Blast?" It's pretty funny, right? >> The hardest upsell ever. >> It's so bad. So since 2023, they've been slowly introducing the technology at over 500 locations in the US with the aims obviously of reducing mistakes, speeding up orders, but obviously people are messing with the system and it's giving severe consequences. >> Are they using the free chat GPT? >> Like have you guys used Have you guys used the $300 one? >> No. >> What was that like? He >> is the one that told me, >> bro, there's a there's a $300. >> It's 300 a month, right? >> 300 a month. I think chatb and Grock have a version and it's insane. We used it in our team meeting. Shout out shout out my boy agent and we're just sitting there ████ with it. It's actually it's what >> so much better. >> It's what you think AI would be. >> So it's like a private investigator basically. >> All right. All right. I don't want to throw out too much news cuz it it was from the team meeting, right?

1:40 >> But so basically we were uh talking about an event or a stream we might do coming up and he was trying to get instructions for it and they placed the most detailed instructions ever. like that basically planning, location, budget, all that. Then he says, "All right, well, connect me with one of these and it calls like the CEO of this company and he even I was on the call with him." He had a speaker phone and the CEO is like, "Well, who is this? Like, how'd you get the number?" And he's like, "Well, you know, I do this and that." Like AI gave you like the deepest of information. No f██████ cuz I use it all the time and it's always ████ always. >> Some of it will be like ridiculous ████ up. >> I pay for it, too. >> Oh, dude. You need the $300 >> $20 one. >> No. See, I used the free one cuz I am cheap. But the $300 I ask it like what are the compare and contrast these two zip codes? You know what it did? >> It drew two rectangles. >> I'm like what the ████ is even give me

2:31 links, dude. >> I'm like that's ████ >> Does your get math wrong? I be correcting it all the time. I'm like, "Hey, that doesn't add up, fool." And they're like, "Yeah, that's >> Yeah, cuz I'll be analyzing like properties or like Bitcoin stuff, all this stuff on there, and it's always wrong." I said, "You're literally wrong." You're like, "Oh, sorry about that." You know, like, shut the ████ up, C3PO. >> No, but the $300 one's crazy. So, I'm just I'm just saying you're Taco Bell. >> You got to have an AI that can calculate or see that 18,000 water cups is ridiculous and say no. Yeah. >> Cancel order. >> Yeah. >> I thought the more important news here, though. Taco Bell's bringing back the '9s menu. >> Really? >> What's on the '90s menu? >> Dude, the double decker. The only thing that matters. >> What about the double decker pizza? I like the >> the Mexican pizza. All that. >> The chili cheese burrito, dude. >> Banging. >> The chili cheese burrito needs to come back. Taco Bell, please. >> No, I literally think they said they're bringing back like five of the '90s items. >> But ever since it turned to the purple

3:22 logo, do you guys notice that the corn tortilla stuff turned from yellow to white? >> Oh, >> I never look at it that way. >> Probably Bill Gates. >> I'll be straight up. He doesn't see color. >> Yeah, >> I'm color blind. >> It's a different like the next time just watch. >> Really? >> Yeah. >> I haven't had Taco Bell in a long time, but it used to be so >> You'll see >> cuz everything was like 89 cents >> now that I said it. I'm also scared of diarrhea. Every time I get Taco Bell, I get >> Taco Bell ████ me up, dude. >> You're wrong. >> Del Taco is the key to life. >> They maintain that old school taco fresh like fast food style. Yeah. >> How they just chuck the bag at you, too. They don't even hand it to you. They just ████ out of here. >> Have some selfrespect. >> They throw the drink at you. >> The matter with you coming in here, >> you guys stop coming. You got no will to

4:13 live, you idiot. Just turns into a New Yorker. >> Yeah. Go grab yourself a real Z and a real ████ meal, pal. >> The real Zah. So, last year, McDonald's withdrew AI from its own drive-throughs as the tech misinterpreted customer orders, resulting in one person getting bacon added to their ice cream in error. Kind of fire. >> Kind of fire. >> People be doing that, right? Dipping fries, you know. >> Would you rather have bacon donuts? How's bacon ice cream? another having hundreds of dollars worth of chicken nuggets mistakenly added to their order. >> Hundreds. These I think are all hilarious. >> Yeah, you guys had it coming, dude. >> But would you rather have the AI person for the for the register? Would you rather have an AI thing or like a remote like Indian guy? >> I would, you know what? I would prefer just a tap screen. >> I swear I saw a tap screen.

5:03 >> A tap screen is my favorite. >> I swear I saw that in Toronto like probably nine years ago now. I walked into Toronto. Yeah, but nine years ago and it was there was like an iPad >> and I was like, but yeah, airports are all iPads. >> But you know what grinds my gears though? If somebody is ahead of me and they're taking half a second too long, >> they're licking their fingers while they're doing it. >> I want to blow my brains out. And they could not be taking that long at all. But to me, it's 1 million years. >> By the way, standing in front of you is me. >> Yeah. Yeah. Yeah. Cuz I'm like, there's just so many numbers. I go, "Oh my god." >> That's just a pet peeve at all fast food, though. Like, ████ you know the menu. Like, you go here every Wednesday, you know you're getting a double Big Mac. >> Here's the thing about it. When I'm talking to a person, I feel the pressure of social interaction. Yeah. Of going like, I don't want to waste this person's time too bad. So, I'm just gonna like throw up some choices. >> I I'm sure they ran some metric and they were like, when we leave it all up to a person in a pad, they're not ordering fast enough. They're not making enough

5:53 money that way. >> I throw in a little customization. I'm like, hey, put >> That's the perk. That's the perk, dude. >> Exactly. >> You got to customize. So, I'm the guy in front of you just going like, I don't mind if I do. >> Inarguably longer if it's all >> and sometimes when I see there's there's option for fries that are well done. I'm like, I didn't know you could do this. >> Imagine you going fast on a menu at all. Me? >> Oh, I go fast, brother. >> Oh, do you? When we're ordering lunch, >> I'm like zooming in. >> Oh, is that what it's like? >> Babe, babe, what do you think I should get? >> The guy said I shouldn't get that there. >> So insecure when we're doing lunch orders. He's like, "What' you guys >> double it up?" Actually, wait, did you order yet? >> He's like, "Dude, the uh errors earlier, he's like he got this curry and Nick's like, I should have got the curry." >> Aris is ████ pushing the curry on me. >> He He gave to peer pressure, got

6:43 something else. He didn't get what he wanted. He was like looking like, "Oh man, >> this has to be a trick." >> And you're the guy who's mad at people in front of you and they're having a delightful time making all these great choices. >> And that's why I know I'm a piece of ████ >> Yeah. Thank you. >> But I take I do it faster than them. >> That's true. >> I want AI for sure. By the way, >> what do you want? >> How Indy go. >> I think it depends where you go. I think it depends where you go. Like most of us are from California, right? >> Or you're from Indie. So Indie, right? My dad's from Cleveland. I feel like you go to the grocery store there and like the butcher like wants to genuinely talk to you. I don't mind that. He's actually asking like, "Yo, what's going on this week?" I don't mind that one. But growing up in California or like they didn't give they don't give a ████ They don't give a ████ >> They're trying to get out of there, bro. Oh, they they they literally don't care. They might ask you that, but they're doing it with a frown. >> That's why I think I grew up wanting AI. >> You know what I mean? Human connection.

7:33 I'll take it here and there. You know, like, hey, have a good weekend, Charlie, cuz he probably knows my cousin or something. But like California, bro, I want an AI. Same with even Door Dash. Why can't I just tell it what I want and it just shows up at my house? >> You know what I'm worried about, though, is when it's voice recognition, I'm going to ████ it up, right? I'm going to say something and then they're going to misread or they're misar. say, "I want a chalupa." And they put a gordo or whatever, and I'm like, "You're going to take it, too." And you're going to pay. Oh, it's okay. It's okay. Just give me a gordo. >> Chalupa. >> I don't want to bother you. And it's just an AI. I don't want to bother you. >> On the way. >> Hundreds of dollars of chalupas. But >> uh Okay. I I'll pay for it. It's fine. It's fine. They're already naked. >> I wonder if someone's having a wedding around here. >> Would you like to finance your total? >> You guys talk ████ to your to chat GBT. >> No, dude. >> Like every time it gets around, I'm like, "You ████ ████ We don't know how to do this. Don't do that. >> And they ignore me. >> Don't do that.

8:23 >> I call it a dirty alley. Hey. Hey, Clanker. Clank. >> You had cool ideas for a JK News video, you stupid ass. >> Chill. Chill. Clank. Clank. >> Clank. Is it? >> Yeah. >> Oh, we don't hard. No, we don't hard. We don't hard. >> You're a bunch of ████ nuts and bolts. >> I say yes, please. I say that. >> Really? >> I don't do >> I feel like a dumbass. >> Getting a little rude. >> Really? >> Yeah. Do what? >> Chat GPT. >> Yeah, cuz I'm like I'm like you're supposed to be smarter than me. What the hell is this? Yeah, I don't I'm very I'm very polite person. I think pleases and thank yous. I think those matter, but I'm not saying ████ on that. Like, give me the ████ answer. >> What about the Gro AI that's like an anime girl? Do you get mad? >> How horny, bro? How horny is Elon? That's the first feature he rolls out. Always trying to like seduce. >> Nobody's surprised that he's horny, though. >> No, I'm not. But that's just so crazy. That's the first big feature to roll out. >> Like, what does he What does he always

9:13 stream? Diablo II. That guy's >> sure you do. ████ >> I didn't know he was a hentai loving otaku. >> No, he is. No, he is. >> He's probably got one of those henti-girl full pillows for sure. The waifu pillow. >> I think I think he just knows the metrics so well. He knew that that would be the home run. He probably doesn't even give a ████ He's just like, "Oh, that's what they want." Give >> Dude, guys who play Diablo, I think, jerk it. >> He doesn't play Diablo. >> Yeah, he pays someone to play Diablo. Good point. Good point. >> There's no way he played it. That's crazy. >> Oh, yeah. It was Wow, right? Wasn't it WoW that he wrote it? It was Diablo. Yeah, the pros were were remote playing for him. They said cuz he live streamed it. >> Well, cuz he was like navigating the menu hella slow like someone who's never seen Windows 95. >> Like it was like >> those cats clicked fast. >> It's a blur at especially at that level. You're just going >> Bro, if you've seen a pro gamer click on

10:04 this ████ like actually crazy. Puts Mozart to shame. >> They'll do it during Counterstrike, too, with a guy aiming at him. >> No, they're insane. >> And they're just Yeah, they're insane. >> Yeah. Yeah. There's no way. >> So he's cool then, right? Who? Who's cool? >> Uh Elon Musk. >> I love Elon Musk.

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