0:00 [Music] uh I'm not even going to say anything okay oh I've seen I can't read the text though a bu of shop you wouldn't get this kind of service at June b y but that was a customer throwing it at the worker yeah listen this happen at J be I'm taking care of that business For You Joe damn look at that oh they oh almost knocked the light down I said extra Boba wow what what drives a man so far at a matcha shop everybody sent me this this isn't ceremonial what would you do if this happened at J wwjd well well
0:51 first of all let's look at the guy I couldn't see him you're going to judge him right now yes let's just judge him real quick you going to judge this guy the dud the the the perpetrator let's look at it real quick you think he would do that with any of us no that guy looked like he had no fade no fade no fade that's true what does that tell you about a guy that doesn't have a fade he looks like a dork Honestly though like a Kuman guy yeah he saying in San Francisco too oh it was so San Francisco dorky dude no fade hat he doesn't know how to wear Chinese guy for sure fob look at that bam I told you more sugar look look how he threw that box yeah that F throws with a limp wrist when I see people from China like fighting they usually throw that's like
1:41 they're go they're not trying to real fight it's all a lot of posturing you know I think I see more people in China pretending to get hit and like foul like and all like they sell their pain than actually beating somebody else AR those two guys that were spitting at each other like I I think stuff like that happens so like day LeBron the whole thing yeah yeah yeah did you see the worker in the back he pulls up a stack of napkins and he's like and he puts it down yeah he thought about it cuz he didn't get fired that's good what so what's your is there like a my analysis is he's easy to knock out but why do you think he's mad I would get mad at my employees for not jumping over the counter and his ass up really yeah cuz his s███'s getting dude I will not fire any of my employees if they did that would you cover their
2:31 medical if they got hurt I can't afford that ████ how expensive what about what about 300 bucks what if they got sued cuz they assaulted the guy yeah what if it's a $2 million lawsuit that's the thing though this guy's Chinese looks Rich he probably will sue you yeah that's why you knock him out clean so he don't remember anything smart so he can't name anybody are you a lawyer dude no you give him the meanest hook then you go through his phone his wallet grab it so you can't do immediate calls and you know what the best thing to do is is instead of punching this guy in the head you you ████ just sock him right in the gut and just goes you know he falls to the body you know like he falls the floor like that too much time to look at you Nick oh yeah cuz no harm no foul you just got hit in the liver the old school like the way they used to do for clubs when they take a guy to the back and they beat him up they put a bag over his head first oh really that's cool so can
3:22 anybody so he don't see so if you see it from the back so that way you can you don't know who did it loophole if I see Joe's ████ getting messed up I'm going to do it is like real quick dude I want to walk away it was a guy wear a fear everyone hoodie he was really wearing a lot of JK merch he was that or Costco I don't know that's it you just take it off what about your truck or your bike how do you you put a hoodie on that too no I'm a uber home Uber Uber homes how you going to wait outside the whole time I'm going run around and Uber pinpoint there at the corre correct timing the Uber then ask my boy Marcus to pull up with me back to grab my truck and then walk in with a new outfit and be like Oh dog you good like at him return the crime in a different
4:12 outfit oh my God who hit you ████ go down this is what this is the thing about guys like that right they're really ████ weak and they they don't act like that when there's actually guys around yeah cuz like we get ████ from time to time uh and it's usually when there's just like a teenage girl there yeah like dude that sucks I realize how ████ up like a lot of grown men can be like let's say they'll be a ████ Uber driver that's picking up for Uber Eats right M and then he was screaming making these girls cry and ████ and I was like this is crazy cuz like and Hannah was like you know guys like guys like act up because there's no one that's going to ████ them up and then that's why the girls like it when they're guys also there too cuz like when they're just
5:02 working the shop sometimes you have a weird ████ that um will challenge teenage girls and be violent toward them and I was like that's ████ crazy I wish they would and she goes that's the thing though is like if you're in the shop they're not going to act this way Y and I'm like this too that guy maybe he you know he's not intimidated by the boys on the counter so he's acting a ████ fool here's what here's what happened apparently he this this commenter says this is what happened he had a mobile order that was taking forever he kept going to the counter to follow up and they kept saying it's not ready yet finally the worker realized it had in fact been ready before the guy even got there but it was in the mini fridge to stay cold anyway the worker gave attitude didn't apologize and the guy got pissed off oh yeah he deserves
5:53 getting ████ up no I'm on I'm on the Chinese guy side dude F yeah I'm on the Chinese guy side yeah hey my bad bro I'm going to take your side now stand there the whole time they're like n n n you got to wait wait wait that makes me so mad that makes so mad that would piss me off so much and then it says a different guy who was there in the in the video says my friends and I noticed that he seemed really upset and then he threw his drink across the counter and before making all of that additional Ruckus oh now we're split now let's re knock him out yeah n if I go there and you're cuz that place looks like it's a popping little monster shop probably not as popping as un be it's not as as J ████ it's not and clearly they don't train as good as j i my team don't do stupid ████ like that when ████ like this happens you just got to go you take your uniform off I take my shirt off we go outside just two
6:44 civilians yeah we don't bring organizations or anything into it you're not representing a matcha shop I'm not representing ████ Uber Eats or whatever just scrap yep handle it as two people and then you put your clothes on you go back to ser and matcha do my own thing it is pretty tight when you're getting mad at some your girl is like stop stop and she's pulling you back and you're ████ like no dude you don't need to bring the organizations that's like that's a dream scenario I don't I don't think I would have fired my employee no yeah I wouldn't no I would have been well at first I would have been like ████ this guy you know jumped his ass and then I would have went back to my employe be like what the ████ did you do what the ████ is that why was the drink in the fridge the whole time yeah it happens though you know for sure it could be like this so let's say they had a change in shift the
7:34 the previous shift made the drink put it in the fridge ████ totally forgot walked away right and then these guys are just making whatever the ticket comes out no one was communicated to yeah so Don't Kill the Messenger the guy that just realized it was in the fridge wasn't even the guy that they don't he doesn't know what's going on so he's pulling out pulling it out it's bad training cuz he's just supposed to apologize oh you've been waiting that long whatever also they're supposed to be aware of people waiting and staring and whatever that's just horrible ████ training oh got it cuz they're not aware of this but mistakes happen all the time especially during rush rushes like there's always people not communicating I'll make a drink leave it there it disappeared we're like what the ████ happened there there's also
8:24 situations where you call out a drink person's on the phone right they're not even listening to you and then they look at the drink and they're checking it they're like yeah and then they grab the drink walk away it's not their ████ drink but they'll look at it and Nod and then they'll disappear and then some of them will be waiting and they're like hey is my drink coming out and then we're like yeah um this is yours right they're like no and then it's like oh that person ████ took it sorry about that so it's not even the the shop it's a c one customer ████ up another customer's order yeah cuz if you think about during a rush you could be cranking out a drink to five drinks a minute um there's so many people coming in and out like it's just gonna happen it's frantic right but it's really about how you navigate through the mistakes I think that's good customer service is like clearly if you see a guy that's been waiting and he just keeps coming
9:14 back up like it's like which one is your drink let me check and then you're like sorry easily you don't go you don't just ████ dismiss the dude and says it's coming got dismissed yeah when people don't say sorry I ████ start to lose it dude do you have a system for that or do you have guys who can manage that yeah I mean now you do what do you mean oh you got to he's the enforcer yeah dude that's tight there's a sandwich shop next to us that does wraps or whatever that Nikki just loves but but make it sound like that but the there's like 13-year-old kids working there and they're all ████ off the whole time so I'm going to like pick up the order or whatever and they're just like ████ off nobody's even looking at the register I've been standing there for like 8 minutes for real I'm like hello is anybody and they're just like you know giggling and laughing and ████ like on their phones and ████ like that one
10:05 thing about teenagers though is that they're not um aware of their surroundings like they're very like and they're they're kind of like one thing at a time like what I noticed is like if you tell them okay guys we're going to try to be super clean they don't know how to prioritize so like there might be a line of customers outside but they were just told to clean everything so they'll just be busy cleaning everything and then when they're done people are waiting for like 20 minutes and they're like that was tough all right time to go to the register like bro what the ████ Dam but that's to me I used to get so pissed and I was like wait but this this is their first job and this is where they're supposed to learn to Lear so it's they're supposed to make those mistakes and then it's just it catches me off guard cuz I I'm I forgot what that was like mhm and I do think the the
10:57 current generation Co ████ them up like they're so socially unaware that it's crazy it blew my ████ mind like how much Co ████ up like teenagers and college kids yeah yeah you know what I would have done have two registers ready one for the fight and one for the no no two register so we got a fat line going y yo what you need what you need what you need you know what I mean I'm that guy like a 7-Eleven or sh I'm 7-Eleven style double register that's sick and and get get Square open too so what you need what you need what you need what you need what you need what you need what you need what you need what you need what you need all the let them know vocally check the numbers on your order before you take them that's how you manage the first part right there boom you know what I love about our 7eleven over here is that you know how it always does that like do you want to round up
11:48 to donate to what the guy behind the counter just like ████ cancels all that yeah yeah like my bad my ████ stupid this is from ████ corporate I ████ hate this ████ just hits every button perfectly cuz it Wast so much time to wait for you to do it yeah Rumble in the matcha Cafe
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