0:00 TW at your restaurant what are the conditions that warrant a refund oh yeah that's a good question like when somebody rips off a pube and puts it on the plate what [Music] du are you guys familiar with the return policy of Costco no no the people that the people that work the line are very upset a lot of the time no it's forever dude yeah the one that I go to they look very mad a lot all all I know is that both Costco and Sam's Club especially with things like like um Electronics I knew people that were buying like a flat screen HD giant TV they buy it they like use it for like the year or whatever or 2year warranty or whatever that they have and then after they're done with it they'll return it and then upgrade to like the latest and grest after a year you can do that depends on the return policy of those places um often times it
0:52 was a year though um but recently a Costco Shopper has gone viral because she had a sofa she bought a couch there and then 2 years later she just didn't like the color anymore went and returned it worker was like okay uh why don't you want this anymore she's like I don't like the color anymore oh that's the reason she gave yeah I didn't know that was a valid reason they refunded her because at the end of the day Costco really wants their customers still for the most part to be like happy that's ████ up but that's like people that abuse it is how we lose cool ████ know they might change their policies cuz people that are abusing like you know the funny thing is when I was thinking about this I don't think her returning it was abusing the policy I think her posting about it was yeah cuz then more people will do it cuz she's like look at
1:43 me look how cool well you know the abuse is is factored in yeah yeah and as a as a store owner or business you're you're still no matter what no matter how obscure the the reason is then when she posts about it and let's you get a spike whatever margin you accounted for is now 5x they didn't factor a viral return yeah that sucks that's pretty bad that's why um I think it was REI was so sick because of their lifetime umow yeah that's why I love Ari you can buy anything there from any brand and return anything for any reason at any time that's so cool with a receipt or without without it doesn't matter but what I like but what I like about but because of that I never return anything cuz I'm like that's so ████ tight well it's cuz customers like you balance out the customers like her so then that's factored in the margin like there that
2:33 selling point of the money back guarantee see I a't even ████ around homie come on ████ lunch pail yeah bro that's a big ass lunch pail he's got a big ass he's a big boy you L this guy that's the marketing Ploy though I mean the the guarantee and peace of mind that people get from knowing that that's what makes people buy it that's what makes them become a customer in the first place and so the loss is factored into the abuse is factored in right so some people take issue with it because they feel like that's ████ up and other people are like it's within the rule so I'mma use it to my best of my ability but two two years with a sofa and it gets return and all over the Internet you know something's going to change at Costco yeah but the thing is even then like even me having this knowledge like or or 99.9% of the time I buy a product that has like a lifetime warranty or guarantee I still don't like go back and
3:24 get a new one yeah but you're a classy fella I also I also think there's people who make a living off that most people AR disciplined enough and they don't have a good enough memory to stay up with it so it's like extreme couponers right like everybody could do that and get paid to get groceries but the ████ work that that goes into doing that that's why people buy the couch and they're like I'm going to return it and then the two three years passes but if the economy is in a in a position where people are trying to save more money you'll probably have a rise in actions like that you might mhm you might I mean at the end of the day though it's also like if I'm going to buy a couch why don't I just go buy it at Costco now that I know I might be able to return it later so they might also get a rise in sales yeah that's true this might be like a different version of marketing that you would never budget in as well you know what I'm saying the people that are like I'm going to come
4:14 back in a year and like you said they don't come back they don't they don't and out of like let's say a thousand more couch sales maybe a hundred of them do end up getting return as people were like using the system cuz they learned about it that was still 900 more couch sales with people thinking that they were going to have you ever done that personally you ever bought something thing and purposefully returned it after you done using it I do it with Amazon a lot oh really yeah because Amazon's return uh is so simple right you could literally open the thing matter of fact I've opened it kind of use something once or twice right of course and then be like okay what am I going to do with this for example at U me and Nina's uh family wedding we got one of those ████ clear boxes for people put their like envelopes of money in and ████ like that what the ████ are we going to do with that after our one time use you returned that so we took that box put it back in the bag went to Whole Foods cuz Whole Foods partners with Amazon and they give you the ████ it's like an ATM machine they give you the bag in or
5:05 box and they have you scan it yourself you're not even working with another person you don't even have to use the bag it came in you put that ████ in you drop it and then it's immediately refunded back to your account the time we did all Steve day and we wore those stupid jumpsuits I did the same thing you returned your I kept it for memories your track suit you're not even sentimental yeah it's not sentimental damn bro what am I going to wear what am I going to wear that again wa what if there's another all Steve day you just keep it dude you're pretty tacky bro you did that all I'm saying is like at the end of the day even with Amazon everything that I might have bought and or return is like marginal it's like 5% compared to everything that I bought and kept you know what I mean so for me to be a member that's like a perk that I I will continue to be a member because I know that I can do that even though I don't abuse that you know dude Andy's a good guy I'm a good guy too dude are you
5:57 prove it why show them the lunch box you know what else I'm proud of this thing it's a cooler look for all your pencils huh people have lunch boxes he uses a cooler it's big dude I want to put a 12in sub in that I got to keep my ████ cold dude that s███'s for a family on a picnic he does it for himself what is for Real in that ████ meal preps and ████ dry you look like an organ transplant guy you need the extra kidney yeah delivering hearts you never returned anything really expensive the only thing the one time I abused RI and it was just sounds funny and it was ████ stupid like I bought this backpack and I uh it was like I think the the laptop slot was out over here
6:50 and then your cargo regular stuff was on this side this zipper and this is when like backpacks being able to put laptops just came out so like people are still people are still trying to figure that ████ out where do we sleep where do we where do we put the laptop we're old bro ████ dinosaur where do we put the laptop where we put all the zippers and then and I I I started traveling with it and I was like man I think it makes more sense if like the laptop was closer to my back I'm I wish they would have made the I I wish they would have made this backpack the other way and I remember going into REI like maybe like 6 months later I'm like dude this is the exact same one that I have but just the other the way around so I did take the backp I was like hey can I trade this for this you're like sure oh that's cool yeah oh can I know the reason I'm like cuz I that just like the laptop sleeve
7:40 switched around and then they let me have it that's the only time the time he abused it was 6 months later such a good guy bar what a stand up guy I get that backpack instead of this TW at your restaurant what are the conditions that warrant a refund oh yeah that's a good question like when somebody rips off a pube and puts it on the plate what the that's what Nick does that's what I do what the I you sh but I don't know anymore just in case I mean I feel like in the restaurant industry it's just like customers always right really okay and and it's like if you don't like the meal so if this like white guy came up and was like this doesn't taste authentic Vietnamese I mean I we can't argue with him damn that's the hardest you ever bit your lip in your life what if the meal was this big and he went to here to say I don't think I like
8:31 it then we really like know right but it's like if you really want your money back here you go just to get him out of here huh I see that's really funny it is what it is it's like what what did you even have cuz there's no food there yeah I I think the gym version of that would be someone goes to barbell yeah they train their ass off and they're sweating and they're drenched like that's such a bad workout can I get refund I yeah this machine's kind of ████ up actually lost muscle working out here I need I need to get my refund but also has social media clips from it yeah have you had any bad experiences yet like with d like anything that um not like I mean in person yes but more so online I think it's just like the reviews some of them are like I feel like some of them are
9:22 fake yeah yeah for sure they're probably your competitors yeah because like there was like one review that I remember specifically that they were talking about like the crab fried rice and he was like he was talking about how there were shells in the crab fried rice but the thing is we don't we use like crab lumps like we we have we don't have any like we don't desell yeah you're not delling it over the plate yeah so I'm like how can we have shells in there when we don't deshell it you know and so it just doesn't upes yeah exactly so it's that and then it's also just like people you know like making a reservation for two and then like six people shows up and then they get upset that we can't sit them because it's not the right amount and then we don't have the space for it so it's like stuff like that right yeah we got critiqued on our lobster and steak and um we don't even
10:13 serve lobster and steak do matcha yeah they're like oh the lobster was so rubbery and the steak was so tough in one star and I'm all like are these idiots like what the ████ so weird but that would be sick if if you didn't know that you guys actually what if our worker just gave it to somebody and they're like the Lobster at J sucks your workers just giving Lobster people it does suck to get fake bad reviews though yeah cuz there's not much you could really do other than get it deleted hopefully right and the way the platforms work they always side with the user first for sure especially yel dude oh yeah like nobody ████ likes Yelp oh no Yelp is a freaking mafia they call you every ████ day too you're like dude it's a that's why you pay the premium and then you make friends with
11:05 the director of your state and then everything is good it's crazy that no matter what you have to be on Yelp but you can't opt out of it mhm is your is your personal training thing on Yelp I don't want to tell you I feel like it is I I want to make a review I feel like someone's going to get a new review tonight oh better be it better be [Music] fake
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