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Off The Record: When Customer Service Goes Too Far (ft. Silent Mike)

#upstart#credit#fat#obesity#lifeinsurance
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0:00 [Music] welcome back to careful boys we are currently off the record we have with us today mr silent mike hey with my mister thank you for being here silent mike good sir thank you team thank you glad to be back mr quiet mike i don't know you're a mister you're yeah you're a big strong guy though too oh when do you turn to mister i'm about to be 34 dude wow i forgot i was 34. you feel weird when you go to like a store or something right and then like you're like oh do you know where like whatever it is and they're like oh i'll help you sir and the guy's like 70. yeah i'm like that's weird right because does that make you feel superior like i'm a man now not at all that just makes you feel like the customer feels like it's good on this it feels like it's good service can't say certain service dude yeah

0:50 i feel like it's good service but then the guy when he's like 70 i'm like i should be calling you sir what would you rather him call you you could still call himself while he calls you sir yeah son son that's really nice yeah that's what a father figure slightly condescending son can be condescending i have a bad habit of calling people kid but i just mean it whatever you're like new you're a kid yeah like that kid yeah that kid was whatever and are you from the east coast of sacramento yeah yeah east coast of sacramento yeah i'm trying to draw sacramento my head i like american customer service because it's like every day you know we lie to ourselves that we're actually like free and independent when we're all peasants right but when we go into a store that's a moment in time when you can feel like a king and it's okay don't you don't think that a hierarchy

1:41 you don't think they treat you like a king in many other countries better than america oh actually they yeah a lot of countries have great customers way better have you been to france if you go to france right and you like you take a shirt and you unfold it well no i don't want it and you could do the the customary walmart thing we're just taking just throw it on the side don't come and don't make sure the wrong fold it back you never ask them hey can you fill up this water and then they look at you like the ████ is wrong with you this is hong kong i think there's a difference between their customer service versus our customers that's very true i think our customers are just like anything in this japanese store in japan oh god they treat it's not even a king they take you out the store and then they put in the bag and then they give it to you outside the store does it feel more real what i don't like is in a lot of american places it feels so fake don't call me sir or thank you or you're like saying thank you as like

2:31 you're not even looking at me like yeah man thanks for coming oh thanks for coming to walmart yeah yeah you're the door welcomer we have welcomers and they don't give a ████ about you just go ████ zoomies yeah it's always zoomies you're just gonna steal some of cyrus's anyways that's the backflip because like asia's like it's so obedient you can't tell if it's coming from their heart or if they're doing a good job or they're gonna get killed or something yeah yeah it's right here dude you know so like the department store dictator subject relationship in asia it's not so much king yeah like the elevators in taiwan right in the department stores there's a elevator like flight attendant oh yeah yeah it's like a chick right

3:21 with like the ████ lace on the eyes and like the ████ like little derby hat and like ████ like a suit i like bar trying to get all small yeah and it's a little dary she'll step outside of the elevator she goes first floor and then she'll go in and you don't you're not allowed to touch the buttons which floor would you like they have that here whatever ████ macy's not in l.a like a hotel or like i feel like new york has a lot of that ████ no i'm gonna talk about a fancy place to be asian ████ when they're doing that yeah fourth floor do you say it's in china taiwan have a safe ████ flight away but you know what's cool is if they actually have a transatlantic accent when they're saying yeah go honky on you regular department store that has like eight floors or whatever or more it'd be like that yeah what would we don't even have that they do such a good job that you're like

4:12 is this coming from your heart or right the elevator all ████ day huh well they just don't have rights like us yeah so their citizens are more like you know what let me treat this person like a king or else you know so i could feed my family and kids well that's like the uh social credit deal um i'm kind of about it about it tell me nothing bro i never heard a white guy say that you're a fan of social credit well like if like uh if you're an ████ and this isn't how it's gonna work obviously but if you're a dick i think you shouldn't be able to buy a house i don't care what you get but if you're an ████ ████ you yeah be a nice guy that's what i'm saying we can't regulate all this this isn't my what are silent mike's measures yeah this is my euphoria yeah what are your metrics what about a yelp review on a human being so like that kind of isn't that that black mirror episode though a little bit right

5:02 oh yeah because the social media likes is like yeah it's like somebody like kind of barely rubs you off the wrong way it's like i'm gonna down like you and then suddenly it's like you know perpetually only brings me here like every three months because i got less followers than you yep you get recharged if i have more followers i'll probably be here once again i'm telling you i'm like get your follower up and then i'll bring you one more yeah i'm trying i think they talk about followers to buy a house though yeah don't know about followers but i think morals should dig into it you know and that obviously gets hairy right because then we got religion in the state and that didn't work out well in rome you know yeah it could be simple the moral followers ratio no yeah i don't think this is applicable to sacramento we're wives out there well what about the current credit score are you a fan of that no transunion fan what what i didn't know fico scores how about that bus station small talk yeah what are you my cpa what

5:52 do you think of that [Applause] kind of experience i love credit scoring isn't that ████ only like 30 years old i didn't know that oh yeah yeah like american credit scores yeah really because before it wasn't so credit heavy yeah we we when the banking system got credit crazy that's when our economy also skyrocketed because it also used to be on the gold standard and a lot of you know great depression peoples they just saved and they didn't spend and they didn't use credit great depression was pretty whack bro yeah they had no credit bro they had no credit score i literally think that 80s credit score concepts in the near future then they're trying right the social one right yeah i think that's i think they said china right trying to china has something like that let's do social credit yeah but i don't know how that works it's not by being nice it's not it should be it should be nice i just

6:43 talked about this yesterday the idea that like in other countries when they have like a single nation or single ethnicity it's a lot easier to do things like that yeah like a man yeah that's what hitler thought as well well yes and they had great systems though they beat them crazy follow the rules i guess during that time i feel like in china it's easier not just because the people are the same because there's less white people there that too there's more people there's already been a culture of like let's compare our kids my kid sucks how about yours your kids sucks too oh they're both kind of sucky they've been like you're in the culture being raided all the time uh whereas i don't know if like aside from ████ those dog competitions i don't know if we have a raiding culture in america yeah [Music]

7:40 [Laughter] start going on dates start picking people up started like lengthening them that's pretty good that's one wonderful border collie ████ because in asian culture if you're tall or if you're short or you're fat or skinny that's you like look my study's so ████ fat all day so yeah they pull the punches man fat critic in america that might work like an obesity a bmi people would lose their ████ before people will lose their ████ they'll storm the capital for that did you guys see that ████ recently or i don't know if those sports illustrated or whatever but maybe it was cosmo but they had an obese girl in a bikini and they're like this is the new healthy or some ████ like that it was i was not according to nice or thick because those are different slim thick yeah i mean she

8:30 looked like she had high cholesterol dick is still kind of hot yeah i mean i mean well i mean skinny people can have high quality looks but i mean there is there is blood pressure she's looking a little purple superpower she looks like there's like some arteries clogged but you know what like there's a i mean if you look at if you look at like generally right you can you you can tell like if anorexia is one curve and then like um obesity is on the other like you know that either or is obviously unhealthy but now they're using that word um healthy and attaching it to obesity and then like if you say anything otherwise then you're fat phobic right so i'm like what the ████ dude weird i think they're just lowering the bar of healthy and they're bringing

9:20 it down i'm not yeah i'm not afraid of fat people i just think they're fat like yeah you ain't scared you're just fat but i don't really know how to talk to them we can't really relate can't look them in the eye i've been fat before like yeah same here it's not like it was a choice kind of right it's like a ████ see-saw with them you're like i just i can't ████ get on the same level as you man because when i when i got overweight right like i was getting sleep apnea i was having problems with ████ breathing my heart would go crazy like yeah like it was it was healthy baby yeah i mean like living it up man i'm like how can you how can you put that on the front cover and lie to people and say this is the new head today's video is brought to you by upstar nothing is more discouraging than paying down your credit card and barely making a debt in your debt that's why upstart is here to

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11:02 forget to use our url to let them know that we set you loan amounts will be determined based off your credit income and certain other information provided in your loan application go to upstart.com off the record i think i think it's cool to be like this is fine yeah but i don't think it's the new healthy like i don't think we should like be mean to people but i don't think we should ████ exalt them i think america america's been so bad though because you were healthy maybe gained some weight and then lost weight i think america is so fat they've been fat their whole life they don't know what good feels like yeah so they don't know like you notice like damn bro my throat's dry i must have been storing all night or damn these stairs are hella hard to get up their stairs been hard to get up since in third grade that's true dude obesity i think the rate is still 50 for even kids and that's obesity that's not overweight that's not fat that's not that's like over here you got most obese country or nation in the

11:52 world let's do it uh china's coming up it's not u.s though it's not u.s right not u.s i heard china's coming up it's like there's like nine polynesian countries and then it's like some other yeah trying to make sense they got a lot of money like things were rolling i don't think the polynesian islands are accounting for it it's got some economy some countries is um it's due to american influence though oh yeah yeah cause when you see all the old photos of like like the islanders to me they don't look like the rock you know what i mean like a lot of steroids going on in that one yeah i mean but then like when i think of polynesian i think of seven foot dudes that are like 300 pounds yeah i'll tell you all and there's not one guy so we just had a standard for dean on our podcast and his wife is samoan and he goes if you go to isamore versus west

12:42 salmon and i think westeros one that has a us influence there's a huge like the heights the same right but one is regular maybe like a six foot 170 guy the other one is the 300 pound there's a government cheese processed food it's just so one is brother is fast food somewhere over the rainbow yeah give me your best what are they what's it called what's the uh uh the language or the accent a pigeon do give it to me oh dude i gotta practice mine dude i saw this dude on tick tock and i really don't laugh out loud a lot of stuff this kid killed it so hard and i was just just dying bro dying ████ laughing i don't know why i thought it was the funniest thing i've ever seen better than rob schneider here's the top ten all right the top ten most obese countries nauru cook islands palau marshall islands tuvalu tonga samoa kiribati micronesia and then

13:33 kuwait is number 11 u.s is number 12. wow i'm surprised by kuwait in there yeah who would have thought what it is what year is that now this is 2022 yeah i wonder i can't go back per capita concept you know what i mean that's crazy that surprises me that's really surprising yeah but if you're in hawaii though it's hard to not get fat because the food is so good every day bro every time i go i gained 20 pounds and then the the portions it's like going to ████ a diner here like it's like this big jumper just a whole cake it's just like honey i shrunk the kid ████ food it's just huge the mozzarella sticks everything is claim jumpers police batons claims numbers of macadamia nuts on it it sounds good though but that's hawaiian food it's so funny because

14:25 summed it up have you noticed like in hawaii you're either super ████ athletic or you're like massive yeah or maybe that's just what i see because it's like they're ████ happy i know all right survival they're just like i hear hawaii's been ranked like one of the top healthiest states in in the us probably ████ mentally healthy i mean california is yeah which is crazy cause you still sleep healthy yeah is it because of just like the the people that come here health vloggers yeah whether it's like uh hollywood industry it's like fitness industry you know what i mean like coasts always do better because your chances are gonna be slightly more naked i think it's access to food because i remember going out to the midwest and whatever there's so many like there's so many cities of just or like even towns where it's just chain restaurants yeah yeah yeah you've been in ohio yeah my dad's from cleveland bro that's all i was shocked dude i was like what the ████

15:16 this is like idiocracy man yeah bro i thought mcdonald's here i'm like damn i'm you can eat good but damn it might be different now i remember going to visit family as a kid and like vegetables that were like in season that's all you could get oh true that's so stupid growing up in california it may sound stupid to people listening but like in sacramento you get a strawberry year round yeah over there you're like it ain't strawberry season no strawberry to be found that kind of makes a lot of sense 100 billion percent yeah they have sex over there there they don't yeah no sex because you need to bust out the strawberries for this oh we got valentine's yeah changing okay now we know how he courts geo to bed we got some strawberries [Laughter] i'm going to uber eat some strawberries in the house always in 90s r b music video

16:06 there's rose petals everywhere in his house genuine songs and ████ so so i think where did we come from from this is it because um social credit and fat people does that mean that i want fat credit and that's kind of crazy i might get some hate you know it's fat streaming but i think that if you're healthier you're probably better for the society and giving back because i'm more functional you know we did this you guys should get some benefits we read this article we're in japan so like uh you know a lot of like people they strive to get jobs that have sick health insurance like sick benefits right but in japan uh they have a rule where it's like you have to meet me halfway so the health insurance only qualifies if you're a 38 waist and below 38 still kind of big so yeah so wow right they gave you some leeway but if you through your own personal habits get

16:58 above 38 then for them it's like why am i ensuring your health oh yeah if you're not contributing to your own health our life insurance is a little bit like that you and i were talking about it like i was trying to get a life insurance policy when i was uh in my early 20s because it was super cheap my dad passed and they're trying to figure it out and like uh i'm the thick dude and so they wouldn't give it to me they're like oh bro you're too fat i'm like 23. like there's no way right and so then i had to do like blood work and they came and measured my waist versus my shoulders and my arms and like the agent was super dope she's like all convinced i'm like don't worry this data will show where you fall were you fun at i mean fat at that time or were you lifting yeah i'm still lifting good yeah do all you guys have life insurance i do now i think i do yeah ████ no i don't even know why i got it who the hell am i going to give it to you i'll give it to you bro yeah i got nobody else when you're married you should have one yeah but it's funny when they try to find like what your habits are to see like what it would cost yeah yeah yeah they

17:48 talk to you you're like what about it i didn't tell him anything you can lie right you smoke pretty uh depressed you okay yeah yeah yeah yeah you're all riding uh how often you go skydiving not cigarettes no just a little crack it all contributes to your premium though like if you have risky behavior then it's like yeah motorcycle i think you own a boat all day really yeah i'll be like i just pose on them and then i won't tell them i actually have one it's just for instagram yeah don't write it you said instagram yeah yeah higher premium you know what sucks though is that um so the reason why it is so ████ fat right is because it's it's over correction the reason why there's so many fat people in america is because of over correction because during the great depression everyone's starving and then we got refrigerators

18:38 they had to figure out methods of how to make food accessible high calorie rich dense shelf lasting food and then they went and looked at subsidizing farms for wheat corn all these things that can have a long shelf life and then we had grocery stores and things like that and with that now we have a huge um if like an infrastructure that supports this uh uh like i guess food economy where like if you look at grocery stores over 50 of that is like long-lasting shelf life foods right those tend to be big-time preservatives and stuff basically that will make you obese and also we don't have in this country like um like basically like in europe and uk there's there's a rule on how much sugar you're allowed to put on each item we had a lot of sugar i thought you're going to say churro

19:29 we have a rule we don't have that in the u.s because uh you know sugar is addictive and it's good so we can put as much as we want so that adds to the obesity and then also the infrastructure of how u.s cities are built it makes it very hard to burn calories because like look at how easy it is in japan or europe or wherever where it's a pedestrian kind of infrastructure where you could walk outside you could walk around and it made a lot more sense too because you know my girlfriend is from london so when she came here she's like i can't ████ walk and she goes i need to walk like i just gained 15 pounds or some ████ and i'm like she can walk it's just going to be like 30 miles a day and like weird right like the views are probably different you're not walking to the store you got to walk like three miles it depends on where you live right like you you can't walk yeah but it's dangerous you just got like where are you gonna work into the parking lot

20:19 let's take the stairs yeah spark out americana and go to the ████ uh other mall dude you go to the malls in the morning like santa anita you're gonna be hiking off dude well it's not even that it's just like you just see old asian people just walk around the mall like you see a chinese mom and make up your own exercises they walk around like this i go yeah i saw this lady ████ doing this while she was walking up dynamite honestly if you don't move you lose it i mean it's true it's true it's pretty good we're gonna all be doing that soon i do it sometimes all the time like in between these videos we sit down all day we gotta get up that's what we do door walks that's why we do them for fitness burns it's a cultural thing it's a cultural thing we gotta go out there today and ████ do the asian grandma walk making up our own exercises those uh you

21:09 know those random workout machines that they've been putting at the parks and stuff you know that's useful yeah bro maybe during there's an outdoor park uh in between my gym and my house and people were smashing that thing there so many people you're talking about like ████ bar stars they're pulling them up yeah like they don't look like that but they're trying yeah they're trying no black poles yet they all look like johnny bravo though huh their legs look like two spongebob sticks just doing chin-ups all day that's backstabber yeah [Music] bye

21:59 [Music]

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